May 15, 2018
We will approach the challenge of scaling operations by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience. A scalable operations strategy is a plan for developing assets and configuring processes such that the resulting competencies maximize value for stakeholders. We focus on decisions and challenges that many firms that try to scale their operations face: assessing the attractiveness of a firm’s operating system from an investor/external perspective and a management/internal perspective. Then we study building competencies in-house (i.e., investing in a portfolio of assets whose capacity, type, and location define the internal supply chain) or buying them (i.e., developing and implementing a global sourcing strategy and integrating external supply chain partners).
Jeffrey A. Keswin Professor and Professor of Operations, Information and Decisions