Led by: Hummy Song, associate professor of health care management; associate professor, operations, information and decisions at the Wharton School

Most of us think improving health care is primarily a medical challenge — but operational choices play a crucial, often overlooked role. In this webinar, Professor Hummy Song, an award-winning Wharton professor and expert on health care operations, will share powerful insights into how strategic operational decisions can impact patient care, employee satisfaction, and organizational effectiveness. Using real-world examples — from drone delivery of blood products in Rwanda to innovative nurse scheduling practices — you’ll see how thoughtful operational changes can lead to better outcomes. Whether you work in health care or another industry, you’ll leave with practical ideas on aligning strategy, leveraging data, and harnessing innovation to drive meaningful improvements.

February 18, 2026